Secret
- Author:
- John Hays
- Business:
- Hays Travel Ltd
- Published:
- 10/11/2008 11:14:00
I’ve never had some wonderful plan and I don’t try and predict the future too much. You should always have a gut feeling about where you want to go. Some things you get a really good feeling about, like our decision to diversify, so sometimes it’s very easy to go with the flow.
I’ve been reading for at least six or seven years now that the high street travel agency’s doomed. The web is apparently going to finish them all off.
My feeling is that yes, the web is going to continue to grow, but I just can’t see a world where there’s no high street travel agencies. People do still want a personal service, and they also want different things at different times, so we communicate as much as possible with our clients to ensure they get the holiday they really want.
We’re probably the only travel agency in the UK opening shops, but if the stream’s running in one direction, sometimes there’s opportunities to be had by swimming against the tide.