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Quite soon after we started we got a big contract form Middlesbrough Council. At that time it was just me and my partner Adam and we knew we wouldn’t be able to cope with it on our own. We had to recruit quickly in order to get the job done.

We took Matt on and in order for him to feel at ease we formed an open policy where he could come and suggest anything to us, trying to empower him and make him feel a part of the business. That worked well and as we hired more people we continued that philosophy.

We get together every Friday morning to discuss how the week’s been, what’s happening next week and give them a chance to raise any issues they have. We try to have as many team days as we can, even if it’s just for an afternoon we like to get out because if the team feel relaxed within the business they’re more productive and we get a bunch of great ideas from them as well.

Paul BellJust Think Communications Ltd.

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