-Business is about people >
Business is about people and we employ 850 of them, so obviously it’s quite hard to keep that amount of people happy.
But the principles are exactly the same- it’s about saying “thank you”. It goes back to the early days when we had one or two shops but we were really busy and staff would often work through their lunch breaks. They didn’t have to do that; they’re perfectly entitled to put their coat on, go out for some lunch and leave the customers queuing. The only right thing for me to do is say thank you for that commitment, and I often invited colleagues out for a drink after work.
I now try and say thanks to 850 people for behaving in a way that they don’t have to. We give loads of feedback, we also give recognition for outstanding service and have lots of social events. We started off with a garden party at my house twenty years ago and we still do that today. We ask people to come round and help themselves to some drinks and it’s a really great tradition that the staff enjoy.
John HaysHays Travel Ltd
