Challenge
When you first start in business, you love living and breathing it with the people around you, and you do get involved not just from a business perspective, but also on a personal level with them. To some extent, this can colour your judgement.
The first person I ever had to make redundant because they weren’t performing- it was like putting a knife through my own heart. That person had left a job to come and work for me, and that experience is something that has stayed with me throughout. Whenever I have to do anything like that, you don’t lose sight of the personal things around it.